Trezor.io/Start Troubleshooting - Solutions to Common Issues

Resolve common problems encountered during Trezor.io/start setup with these troubleshooting tips.

Device Not Recognized in Trezor.io/Start

Problem: Your Trezor device isn't detected when using Trezor.io/start.

Solutions:

• Try a different USB port
• Use a different USB cable
• Restart your computer and Trezor.io/start
• Update your computer's USB drivers
• Use a USB hub if connecting through laptop
• Try on a different computer if available

Trezor.io/Start Won't Load

Problem: Trezor.io/start webpage fails to load or times out.

Solutions:

• Clear your browser cache and cookies
• Try a different web browser
• Disable browser extensions temporarily
• Check your internet connection
• Try using a VPN if accessing from restricted region
• Verify you're on official Trezor.io/start URL

Firmware Update Stuck in Trezor.io/Start

Problem: Firmware update hangs during Trezor.io/start process.

Solutions:

• Keep device connected and don't unplug
• Wait 5-10 minutes for completion
• Try refreshing Trezor.io/start page
• Restart the device (hold button briefly)
• Contact Trezor support if issue persists

Trezor Suite Won't Install from Trezor.io/Start Link

Problem: Installation fails when downloading Trezor Suite via Trezor.io/start.

Solutions:

• Disable antivirus temporarily during download
• Run installer as administrator
• Download directly from Trezor website
• Free up disk space on your computer
• Restart computer before attempting again

Recovery Seed Not Generating in Trezor.io/Start

Problem: Trezor.io/start fails to generate recovery seed.

Solutions:

• Ensure device battery isn't critical (if applicable)
• Try disconnecting and reconnecting device
• Restart Trezor.io/start process from beginning
• Update firmware to latest version through Trezor.io/start
• Contact support if issue continues